I have had my HTC Hero for about three months now. At first I was not totally sold on the Google Android platform. But I am here to tell you that I am extremely please with. The phone itself is great. Functionality is smooth and the interface is very user friendly.
Where it all falls apart is the software that is supposed to sync the phone to your Outlook on your computer. Well, i have tried to install it on numerous computers without success. Contacting HTC and Sprint did not help me at all. A majority of the online forums suggested that I wipe my machine clean and re-install the OS. Really, for a syncing program or the drivers themselves? So, it appears that if I need put anything on the phone I need to remove the SD card. I guess there really is no motivation for either company to resolve this issue.